You have the right to cancel any purchase up to 14 working days from delivery and receive a full refund. If you are returning your product, you must contact our Customer Services department on customerservices@lustreskin.com who will provide you with the address for returning the product to us. Please be sure to package the parcel securely (making sure you include a note of your name and address inside the parcel) and then return it to us.

You must return the products to us within 14 days of notifying us of the cancellation, in the same condition in which you received them.

Returning all or part of your order

You have the right to return all or part of your order up to 14 days from receiving the products.

When returning all or part of your order you will receive a refund for the products you have returned within 14 days of sending the item back to us.

 

We advise that you take out enough postal insurance to cover the value of the contents. Please save your proof of posting and tracking information until your refund has been processed.

You will be responsible for the cost and risk of returning the items to us.

You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right to claim the cost of any deterioration from you.